Refund Policy

Cancellation policy for digital content

Right of cancelation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of the conclusion of the contract. To exercise the right to cancel, you must inform us (Burning Waves, Bilser Str. 4c, 22297 Hamburg, Phone: +49 17698452956, E-Mail: contact@burningwaves.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation period, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

Reasons for expiry
The right of cancellation expires in the case of a contract for the supply of digital content not on a tangible medium, which obliges the consumer to pay a price if the consumer:

  1. has expressly consented to the trader commencing performance of the contract before the expiry of the cancellation period; and
  2. has confirmed his knowledge that his right of cancellation expires with the commencement of the performance of the contract and
  3. the trader has provided the consumer with a confirmation of the contract on a durable medium within a reasonable period of time after the conclusion of the contract, but at the latest when the digital content not on a tangible medium is provided:
  • in which the content of the contract is reproduced and
  • on which it is stated that the consumer has expressly consented before the performance of the contract

that the trader will commence the performance of the contract before the expiry of the cancellation period and has confirmed that he is aware that he will lose his right of cancellation upon commencement of the performance of the contract.

Exclusion of the right of cancellation
Pursuant to § 312g Abs. 2 Nr. 1 BGB, the right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Sample cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us.)


To
Burning Waves
Bilser Str. 4c
22297 Hamburg - Germany
E-Mail: contact@burningwaves.com

I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)
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Ordered on (*)/received on (*)
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Name of the consumer(s)
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Address of the consumer(s)
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________________________
________________________
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Signature of the consumer(s) (only for communication on paper)
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Date
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(*) Delete as appropriate